The account opening can be done self-service or assisted by an agent. The
client or user first needs to download the app on their android or iPhone or computer. A client
with a smart phone can conduct the entire process unassisted, client who choose to or those
with non-smart phones can be assisted by an agent.
When they open the App they will land on the screen 1.
After performing the steps described above, in order to confirm that the client is the owner of the documents submitted, they will additionally be required to take a selfie of themselves holding the documents they submitted. (Screen 3) In both cases, to conclude the process, the client will accept the terms and conditions by electronic signature ( Screen 4). After which the system will send them an SMS to update on the status of the account opening ( Screen 5).